Refund policy

Aadren – Tradition Meets Modern Elegance

At Aadren, we want you to feel confident and satisfied with every purchase. If you receive an incorrect, damaged, or defective product, we are here to help.

Please read our return, exchange, and refund policy before placing your order.

1. Return & Exchange Eligibility

You may request a return or exchange within 3 days of receiving your order if:

You received a different product, colour, or size than the one you ordered.
The product arrived damaged or has a manufacturing defect.
The product has a significant issue that does not match its description.

To qualify, the product must be unused, unwashed, unworn (except for trying it on), and returned with its original tags and packaging.

Please note that minor variations in colour may occur due to lighting, photography, or screen settings. These variations alone do not qualify for a return.

2. Size Exchange

If your Punjabi does not fit, you may request an exchange within 3 days of delivery, subject to availability.

The product must be unused, unwashed, and in its original condition.
The requested replacement size must be available.
Customers are responsible for the delivery charges for size exchanges.

If the requested size is unavailable, our customer support team will discuss the available options with you.

3. Non Returnable Items

We do not accept returns or exchanges for:

Products that have been worn, washed, altered, or damaged after delivery.
Products without their original tags or packaging.
Requests made after the 3-day return or exchange period.
Returns based solely on a change of mind or personal preference.

These restrictions do not apply to eligible claims involving incorrect, damaged, or defective products.

4. How to Request a Return or Exchange

To request a return or exchange:

Contact Aadren through our official Facebook page or customer support contact.
Provide your order number, a description of the issue, and clear photos or videos of the product.
Wait for confirmation and instructions from our team before sending the product back.

Unapproved returns may not be accepted.

5. Return Delivery Charges

Incorrect, damaged, or defective product: Aadren will cover the reasonable return delivery cost and arrange a replacement or eligible refund.
Size exchange: The customer is responsible for the applicable delivery charges.
Change of mind: Return requests are not accepted solely because a customer changed their mind.

6. Refund Policy

Refunds are available for eligible cases where a replacement or exchange is not possible, or where Aadren approves a refund.

Once the returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued through an agreed payment method, such as bKash or bank transfer. For Cash on Delivery (COD) orders, customers must provide the necessary payment details to receive their refund.

Refund processing may take 5 – 10 business days after approval, depending on the payment provider.

Original delivery charges are refundable when the refund is due to an incorrect, damaged, or defective product.

7. Cash on Delivery (COD) Orders

Customers are requested to check their parcel at delivery, where the courier's inspection procedure permits.

If you receive an incorrect or visibly damaged item, please contact Aadren immediately and provide evidence.

Refusing a parcel after dispatch because of a change of mind does not automatically qualify for a refund of delivery or other charges.

8. Contact Us

For return, exchange, or refund assistance, contact Aadren through our official customer support channels.

Please include your order number so we can resolve your request as quickly as possible.