Shipping policy

Aadren – Tradition Meets Modern Elegance

At Aadren, we aim to deliver your order safely and efficiently. This Shipping Policy explains our delivery areas, estimated delivery times, shipping charges, and delivery procedures.

1. Delivery Areas

Aadren currently delivers within Bangladesh.

We offer delivery to customers in Dhaka and other serviceable locations across the country through our courier partners.

Delivery availability depends on courier coverage in your area.

2. Estimated Delivery Time

Our estimated delivery times are:

Inside Dhaka: 1–2 business days
Outside Dhaka: 2–3 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather, public holidays, or other unexpected circumstances.

Orders may require additional processing time during promotional campaigns or periods of high demand.

3. Shipping Charges

Our standard delivery charges are:

Inside Dhaka: ৳80
Outside Dhaka: ৳130

Shipping charges will be communicated or displayed before your order is confirmed.

If a special delivery offer is available, the applicable shipping charge will follow the terms of that offer.

4. Order Processing

Orders are processed after the required details have been verified and the order has been confirmed by Aadren.

We may contact you by phone or message to confirm your product selection, size, delivery address, and payment preference.

Orders are generally processed on business days. Orders placed during holidays or outside regular processing hours may be processed on the next business day.

5. Cash on Delivery (COD)

Aadren offers Cash on Delivery for eligible orders.

Customers may pay the confirmed order amount and applicable shipping charges when the parcel is delivered.

If no advance payment has been made, Aadren may communicate the COD amount to the courier and include it on the parcel or delivery documentation.

Customers who prefer not to have the payable amount written on the parcel may contact Aadren to arrange full advance payment, subject to the available payment methods.

6. Tracking Your Order

Once your order has been dispatched, Aadren may provide a courier tracking number or tracking link, where available.

You can use this information to check your parcel's delivery status.

If you experience a tracking issue or your parcel appears delayed, please contact Aadren with your order number.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing an accurate delivery address and a reachable phone number.

If delivery fails because the address is incorrect, the recipient is unavailable, or the courier cannot reach the customer, additional delivery attempts or charges may apply.

Please contact Aadren promptly if you need to correct your delivery details before dispatch.

8. Delayed, Lost, or Damaged Parcels

If your parcel is delayed, appears lost, or arrives damaged, contact Aadren as soon as possible.

We will coordinate with our courier partner to investigate and help resolve the issue.

If your product arrives damaged, please retain the packaging and provide clear photographs or videos when contacting our support team.

Eligible claims involving damaged, incorrect, or defective products will be handled according to our Return & Refund Policy.

9. Order Cancellation

Orders may be cancelled before dispatch, subject to confirmation by Aadren.

Once a parcel has been dispatched, cancellation may no longer be possible. Please refer to our Return & Refund Policy for applicable options.

10. Contact Us

For shipping questions, delivery updates, or assistance with your order, contact Aadren through the official customer support channels listed on our website.

Please include your order number so we can assist you efficiently.